PRUPIM

A marriage of convergence

In 2006 Interserve and PRUPIM established a groundbreaking convergence partnership, where both partners work together to manage and deliver facilities and retail services to 11 major shopping centres across the UK.

The mobilisation saw 670 employees transferred under TUPE from 70 contractors, 400 hours of on-site training delivered and 29 presentations given on culture and service delivery. 

Through standardisation of processes and cultures across the centres, multi-skilling employees, reducing waste to landfill and savings through economies of scale, this convergence partnership has achieved £1.5 million of savings for PRUPIM and achieved PAS 99 accreditation across the portfolio.

At The Mall at Cribbs Causeway, with its 135 stores and 7,000 car parking spaces Interserve has:

• Developed a web-based asset and task management system - mapping 9 million tasks across the centre
• Accredited 12 Community Support Accreditation Scheme Offices to support the local community
• Achieved a CO₂ reduction of 30 per cent, through achieving 60 per cent waste recycling levels, reducing water consumption by 25 per cent, gas by 29 per cent and electricity consumption by 23per cent

Whilst at the 1.4 million square feet Manchester Arndale, which sees over 37 million visitors a year, Interserve has:

• Developed PASSION, a customer service focused team working together to support the centre and retailers alike
• Achieved a 58 per cent recycling level, with 346 per cent increase in cardboard being baled, and 100 per cent of food waste being recycled
• Operate the Manchester Arndale Career Centre, advertising 2,500 jobs, receiving 1,400 applicants per month sand  placing 50 per cent of retail employees across 240 stores
• Supported the realisation of a 39 per cent increase in footfall since 2004, year on year visitors increased by 9.7 per cent in 2009 and 7.6 per cent increase in sales in 2009

Services

• Total facilities management
• Environmental, utilities and waste management
• Mechanical and electrical maintenance
• Cleaning services
• Traffic management
• Guest safety and fire liaison
• Retailer liaison
• Front of house services