UCLH

PFI healthcare project, UCLH

Improving patient environments

The 38-year PFI deal with University College London Hospital NHS Foundation Trust was one of the largest PFI healthcare projects ever awarded.

The Trust selected Health Management (UCLH) Plc in July 2000 to design, build, finance and operate the new hospital, with Interserve providing the ongoing facilities services.

Interserve worked closely with the Trust to plan the phased migration of patients and services prior to and during the transition phase of moving UCLH from the Middlesex Hospital to its new premises.

Interserve now delivers a wide range of services designed to create a better patient environment both throughout the new hospital building as well as several other hospitals, residences and laboratories within the Trust campus. This includes serving over half a million meals per annum through patient catering and TimeOut, our restaurant facility. Preplanning enabled us to deploy extra porters and handle significant increases in cleaning, laundry and domestic services.

In the aftermath of July 7th 2005, Interserve assisted in the major incident recovery programme by deploying extra staff and delivering 1,000 extra meals whilst security staff established checkpoints, undertook searches and controlled the traffic.

The scope of the contract continues to grow, with new hospital buildings being added to the existing UCLH portfolio.

Services 

  • Catering (patient and non-patient)
  • Cleaning (including window cleaning)
  • Helpdesk
  • Security and car parking
  • Portering
  • Estates management (including reactive and planned maintenance, grounds / building and electrical maintenance)
  • Installations works
  • Engineering services
  • Materials management
  • Waste management and disposal (domestic and clinical waste)
  • Domestics
  • Logistics
  • Linen and laundry services
  • Project management
  • Environmental services

Awards

  • Finalist '07 PFM Awards (Working in Partnership) and Gold RoSPA Award for Healthcare.