London Borough of Lambeth

Maintenance project, London Borough of Lambeth

Facts and figures

  • Four-year contract with a potential extension of a further two years
  • £3m p.a.
  • More than a quarter of a million people live in Lambeth, the second most populous inner London borough. Socially and culturally, Lambeth has one of the most diverse communities in the country with approximately 132 languages spoken within the borough

Corporate buildings

Interserve was awarded the contract for the delivery of a full range of maintenance services for all Lambeth Council's owned and managed properties excluding the housing stock and schools.

Our operational team worked with the London Borough of Lambeth during the mobilisation phase to ensure that communication and IT requirements were in place for the contract start date, together with the necessary Quality, Health and Safety processes in place to ensure a safe environment for our employees and the stakeholders of London Borough of Lambeth.

Detailed help desk and escalation procedures have been developed jointly with the client to ensure a seamless integration throughout the initial stages of the contract.

Services

  • Lift systems
  • Fire detection and alarm systems   
  • Intruder alarm systems
  • Automatic door systems
  • Access control systems
  • CCTV systems
  • Fire extinguishers
  • Generators
  • Catering equipment
  • HVAC
  • Mechanical and electrical planned and reactive maintenance

Achievements

  • Our early success working with the client has led to our services being offered to the wider Lambeth organisation
  • Successful TUPE transfer of employees into the organisation
  • Joint condition surveys undertaken with the client to gain a comprehensive understanding of the issues and challenges within the estate
  • Collaborative working was introduced at the earliest stage of the contract - within the mobilisation and implementation phase of the contract a joint office space was established to aid the development of successful working relationships
  • Process and service improvements are consistently sought by the team to bring efficiencies and cost savings to all parties. For example, the streamlining of the comprehensive schedule of rates has been introduced to ease the invoicing process whilst reducing administrative burdens
  • Resident engineers based on site
  • Mobile support within the Borough to assist resident engineers
  • CORGI and NICEIC registered
  • Quality, Health and Safety accreditations