Cumberland Infirmary, Carlisle
Facts and figures
- We clean approximately 42,000 sq m of flooring each day
- The porters respond to over 5,000 requests per month
- Over 84,000 calls are answered per month by our switchboard
- We deal with over 12,000 helpdesk requests a month
- 1 tonne of waste is collected daily for disposal
- We cater for 940 patients per day
- Service value: £11m p.a.
The Cumberland Infirmary was the first major district general hospital to be completed under the Government's Private Finance Initiative, between Cumberland Hospital NHS Trust (now North Cumbria University Hospitals NHS Trust) and Healthcare Managerial Group (HMG) - a consortium comprising of Interserve, Amec and the Bank of Scotland.
The consortium designed, built, financed and operates the new £67m, 460-bed acute hospital, while Interserve delivers facilities services on a daily basis, in partnership with Carlisle Hospital NHS Trust through a 30-year PFI contract, awarded in 1999.
The new Cumberland Infirmary, covering an area mass of 11,957 hectares, brought together three hospitals onto one site. It opened in April 2000, six weeks ahead of schedule by ex-Prime Minister, Tony Blair. Following extensive consultations with trade unions and one-to-one discussions with employees, 350 staff were transferred under TUPE.
For all capital investment projects which have been at a cost to the Trust, Interserve has agreed to move to a Risk and Reward scheme. Both parties part share on the capital investment and on the utilities savings. Feedback mechanisms and regular customer surveys help to reinforce the continual assessment of the service delivery, ensuring that any areas of shortfall are quickly identified and rectified so that the services continue to develop with the changing needs of the hospital.
As a result of the successful delivery of the original build on time and to budget, we were awarded a 400k-expansion and refurbishment of the Breast Screening Department, which has now doubled in size meeting the increased patient needs. Also we extended the A&E entrance; replaced linear accelerators in the radiotherapy department; and managed of a step down 30-bed assessment facility.
Our working procedures and accountability are evident in our accreditations including ISO 9001:2000 (the first such award for an Acute hospital in the country for a fully-integrated facilities management service), ISO 18001:2007 and ISO 14001:2004.
- 'Good' rating for West Cumberland hospital. View media coverage
- RoSPA Gold Award 2006, 2007, 2008, 2009, 2010 and 2011
- Highly commended BiFM Award (Best Practice in PFI) 2006
- Park Mark Safer Parking Awards 2006, 2007 (Zones A – H)
- Energy Efficiency Accredited – Carbon Trust
- Cumbria Business Environment Network: Gold Award in Environment Practise 2003, 2004, 2005, 2006 and 2007
- Value for money: 97 per cent score in the National Clean Hospital Audit and traceable, cost-effective project implementation
- Introduced Energy Management System, installed Solar Shading Development and a water Bore Hole
- 29 months to design and build the new facilities – Six weeks faster than scheduled and saving a third on the normal NHS construction time