Vision, goals and values

Vision, Goals and Values pyramid

Interserve's direction and behaviour are governed by:

  • Our Vision
  • The Goals which we must achieve in order to realise the vision
  • The Values which will enable us to achieve the goals

Vision

Our Vision is to become The Trusted Partner of each of the people with whom we have a relationship, be they clients, employees, shareholders, suppliers, members of the communities in which we are working or any other group or individual.

  • The: we want to be The trusted partner - not just one of several.
  • Trusted: we want people to know they can rely on us to behave properly and deliver what we promise.
  • Partner: we shall act to the benefit of both parties and foster positive, long-term relationships.

Goals

In order to realise our Vision we have identified five key Goals that we shall strive to achieve:

  • Be the employer of choice: because we want to treat people well and fairly, provide great career opportunities and attract and retain the very best people.
  • Delight our customers: because we want our customers not only to trust and rely on us but also to enjoy working with us and be impressed at what we can do for them.
  • Live our values: because to make a difference our values must be translated into behaviours.
  • Be accident free: because we value everyone working directly or indirectly for Interserve and will not put anyone at undue risk.
  • Provide a trusted investment: because our stakeholders are looking for a reliable, ethical, sustainable financial return and growth.

Values

We have developed a framework entitled "i5" which captures the values on which we want all of our people to base their behaviour:

  • In partnership: we continually add value by becoming part of our clients' teams and acting so as to improve their outcomes.
  • Investing in people: we treat everyone with respect and help our people to develop their full potential so that both they and the business benefit.
  • Integrity: we honour our commitments by acting in an open, ethical, professional and friendly manner.
  • Individual responsibility: we act responsibly by working safely, with consideration for those affected by our operations, and approach opportunities and problems with an attitude that says, "I can do something about this."
  • Innovation: we improve our performance through continual learning and innovation and by sharing our knowledge.