Interserve's managing director Tony Sanders, defined innovation in FM in four distinct categories, with 40 per cent of innovation being in fact “incremental change” and just 10 per cent “new and radical” ways of doing things. "We can get too hung up on what is radical," suggested Sanders.
Individual relationships between client and provider were also crucial for creating an innovation-friendly environment.
"A day-to-day client contact can typically be risk-averse. Sometimes you need to talk to someone higher up the chain to get the right response," said Sanders. Read more...
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Making innovation work
i-FM’s Making Innovation Work whitepaper, with comment from Tony Sanders, Managing Director – Professional Services, discussing the topics raised at the recent Workplace Futures conference.