Please refer to our Privacy policy for important information on the use of cookies. By continuing to use this website, you agree to this.

Case studies

    2014 full annual results

Case studies


DLR CONTRACT ADDS TO TRANSPORT SECTOR GROWTH

DLR contract

WE FURTHER STRENGTHENED OUR PRESENCE IN THE TRANSPORT SECTOR BY WINNING A SEVEN-YEAR CONTRACT TO PROVIDE CLEANING AND SECURITY SERVICES FOR LONDON’S DOCKLANDS LIGHT RAILWAY (DLR) ON BEHALF OF KEOLISAMEY DOCKLANDS.

The £32 million contract, which started in December 2014, covers seven routes and 45 depots and supports the 278,000 passengers that use the DLR every day.

Over 130 new staff transferred to Interserve to manage the 24/7 operation, which covers station and fleet cleaning, vegetation control, winterisation, depot security, events stewarding, security revenue protection and barrier control. 

We were chosen by KeolisAmey Docklands to support the DLR due to our extensive experience in the transport sector. This includes servicing underground, overground and high-speed rail networks in the UK and Spain, as well as supporting critical rail infrastructure through maintaining tracks, depots, stations and offices for various transport authorities.

 

- back -

BUILDING ADVANCED MEDICAL AND TESTING FACILITIES

Building advanced medical and testing facilities

INTERSERVE’S ABILITY TO DESIGN, BUILD AND DELIVER ADVANCED MEDICAL AND PRODUCTION TESTING FACILITIES WAS FURTHER REINFORCED DURING THE YEAR THROUGH A NUMBER OF SIGNIFICANT CONTRACT WINS.

We won a contract to build a next generation aerospace factory at the University of Sheffield’s Advanced Manufacturing Research Centre – known as Factory 2050 – which will be the UK’s first fully reconfigurable assembly
and component research factory.

We were also awarded a contract to design, construct and co-ordinate a high-energy proton beam cancer therapy facility for the Christie NHS Foundation Trust in Manchester. Full Level 2 Building Information Modelling (BIM) is being used throughout the design process on the facility, which will offer a specialist form of radiotherapy to very precisely target certain cancers when it becomes
operational in 2018.

Other awards included contracts to build an advanced experimental station and electron microscopy facility at Diamond Light Source on the Harwell Oxford Campus. In addition, we are also building a new testing and processing facility for the Scottish National Blood Transfusion Service.

 

- back -

BUILDING QATAR’S BIGGEST MALL AT DOHA FESTIVAL CITY

Building Qatar's  biggest mall at Doha Festival city

OUR ASSOCIATE CONSTRUCTION BUSINESS IN QATAR, GULF CONTRACTING COMPANY (GCC), WAS AWARDED A £325 MILLION CONTRACT IN JOINT VENTURE WITH ALEC QATAR TO DELIVER THE MAIN WORKS FOR DOHA FESTIVAL CITY, THE COUNTRY’S LARGEST EVER MIXED-USE RETAIL AND LEISURE DEVELOPMENT.

Set to open in September 2016, Doha Festival City will feature a 250,000 square metre mall housing over 550 stores, 85 restaurants and cafes, car showrooms, a hotel and convention centre. It will also include state-of-the-art cinemas, a snow park and an 8,000 space car park.

Phase 1 of the 430,000 square metre Doha Festival City development saw the opening of Qatar’s first Ikea store. 

Phase 2 comprises the enabling works to basement and ground floor levels, and Phases 3, 4 and 5, the remaining mall construction and finishing work.
The joint venture was previously awarded the mall's substructure works contract for the construction of basement and ground floor levels.

 

- back -

GROWING OUR ENERGY FROM WASTE OPERATIONS

Growing energy from waste operations

WE CONTINUED TO GROW OUR ENERGY FROM WASTE (EFW) ACTIVITIES DURING THE YEAR BY ENTERING AN AGREEMENT WITH DERBY CITY AND DERBYSHIRE COUNTY COUNCILS TO BUILD A NEW WASTE TREATMENT FACILITY IN THE CITY UNDER A 27-YEAR, £950 MILLION PUBLIC PRIVATE PARTNERSHIP (PPP) CONTRAct.

Construction of the £145 million Mechanical Biological Treatment facility and on-site gasification plant in Sinfin, South Derby is underway and is expected to be complete by April 2017.

The new facility will divert up to 98 per cent of residents’ residual waste from landfill, while also generating enough green electricity to power approximately 14,000 homes. This electricity will be supplied to the national grid, offsetting the cost of the waste treatment to the Councils.

The contract will make a significant contribution to the local economy: approximately 250 people will be recruited to work on construction and a further 34 permanent positions will be created once the facilities are operational.

The contract adds to a pipeline of EfW projects that we already have underway in Peterborough, Rotherham, Glasgow and East Lothian.

- back -

Paragon FITS OUT MARKEL’S ‘WALKIE TALKIE’ LONDON OFFICE

Paragon fits out Markel's 'Walkie Talkie' London office

OUR INTERIOR FIT-OUT BUSINESS, PARAGON, COMPLETED THE OFFICE REFURBISHMENT FOR INSURANCE FIRM MARKEL AT THE ‘WALKIE TALKIE’ BUILDING, THE NEWEST COMMERCIAL SKY SCRAPER IN LONDON’S FINANCIAL DISTRICT. 

The project, which spans three floors of the 34-storey, 525-feet tall building, included fitting out open-plan offices, flexible meeting spaces, two commercial kitchens, a 15,000 square foot staff canteen and a reception area.

Paragon also created a boardroom, an executive suite including several offices, private dining rooms as well as a range of executive video conferencing rooms. A number of breakout spaces and business lounges were also created over the three floors, which are linked by a new feature staircase.

Due to the complexity of transporting a large amount of equipment and delicate furnishings and fittings up 25 floors, Paragon worked closely with specialist subcontractors to prefabricate and preassemble as much of the project as possible. 

The project, which lasted 34 weeks, was handed over in December 2014.

 

- back -

SOCIAL VALUE MAPPING

Social Value Mapping

WE BELIEVE OUR SUCCESS CAN ONLY BE JUDGED IF SEEN IN THE CONTEXT OF THE LOCATIONS WHERE WE OPERATE AND THE SOCIAL AND ECONOMIC CONDITIONS THAT EXIST DURING OUR BUSINESS OPERATIONS.

Our Social Value Mapping Tool has been developed to combine data from our business systems with publicly available data to create a contextual picture or map of the impacts we have. We are bringing anonymous spatial data on payroll and supplier spend, employee skills, skills progression, education standards, together with public socio-economic data sets on multiple indices of deprivations, reported crime, education standards and house price values. In 2014 we developed the proof of concept for the tool and in 2015 we will be looking to roll it out to key parts of the UK business and
begin to develop its predictive capability.

 

- back -

Building for the future

Building for the future

THIS INITIATIVE WAS FOUNDED IN 2007 BY PARENTS OF  DISABLED CHILDREN, WHO DISCOVERED THERE WAS NO SUITABLE PLAY AREA FOR CHILDREN WITH DISABILITIES
ANYWHERE IN THE WOKINGHAM BOROUGH.

Once the charity secured a building, Interserve staff applied to the Interserve Employee Foundation for a grant which would be used to carry out necessary work. The building needed to be made safe and wheelchair accessible. Work was also needed to transform it into a bright, engaging environment where the children could play. The charity directors awarded £7,500 towards the costs.

Staff from our Developments division, along with Facilities Management employees at Slough Borough Council, gave a total of 75 days of their time to undertake the majority of work. They also used supplier and local trades and business contacts to secure materials at cost value as well as getting some of the materials donated. The facility was opened by Their Royal Highnesses The Earl and Countess of Wessex in May 2014.

 

- back -

MORE SKILLS, MORE OPPORTUNITIES AT KHANSAHEB TRAINING SCHOOL, DUBAI

More skills, more opportunities

PROVIDING CONSTRUCTION WORKERS WITH GREATER EXPERTISE AND WIDER CAREER OPPORTUNITIES, INTERSERVE’S ASSOCIATE CIVIL ENGINEERING BUSINESS IN DUBAI IS PAVING THE WAY WITH THE ESTABLISHMENT OF ITS OWN IN-HOUSE TRADES TRAINING SCHOOL.

Opened in March 2014, the Khansaheb Training Centre runs a full trades training  curriculum taught by CITB qualified tutors. The centre trains 160 employees per month, on a 12-day structured curriculum for each trade. Over 1,700 of our people have already benefitted.

The curriculum covers key site skills, such as masonry, block-laying, plastering, tiling and paving, steel fixing, carpentry and supervisory skills. Health and safety is also a critical component of the training, which includes demonstrated, practical tutorials with mentorship and ongoing peer review on how to get the job done, the safe way. As well as noticing a steady increase in quality, and health and safety performance, managers have seen a dramatic increase in employee engagement. Site supervisors reported a jump in the pride in workmanship, motivation and team work of those who had been through the training.

 

- back -

LIGHT GAUGE STEEL ROLLED OUT IN OMAN

Light gauge steel rolled out in Oman

INTERSERVE’S OMAN-BASED CONSTRUCTION BUSINESS,  DOUGLAS OHI, PARTNERED WITH LEADING STEEL PROVIDER, THE HADLEY GROUP, TO OFFER CLIENTS LIGHT GAUGE STEEL (LGS) – GALVANISED STEEL SHEETS ROLLED INTO DIFFERENT SECTIONS TO FORM A BUILDING’S STRUCTURAL FRAMEWORK. 

The majority of the light-weight framing solution is manufactured from recycled steel with cold rolledsections of steel supplied in pre-cut bespoke lengths,  reducing material wastage. LGS takes less time to construct and uses fewer natural resources than the traditional steel alternative. On-site noise pollution is also vastly reduced because cutting is virtually eliminated, reducing CO2 emissions.

The use of LSG also reduces construction time by around 30 per cent and has long-term environmental benefits, with better thermal insulation compared to a traditional build. Steel is 100 per cent recyclable and uses 60 per cent less energy to convert from scrap than iron ore. Douglas OHI and the Hadley Group recycle all galvanised steel removed in the production process and only source from suppliers who can prove the use of old steel to make new.

 

- back -

3D MODELLING KEY TO NEW ABU DHABI AIRPORT TERMINAL

3D modelling key to new Abu Dhai Airport Terminal

CURRENTLY UNDER CONSTRUCTION, THE NEW MIDFIELD TERMINAL COMPLEX (MTC) AT ABU DHABI INTERNATIONAL AIRPORT WILL HAVE THE CAPACITY TO HANDLE MORE THAN 20 MILLION PASSENGERS A YEAR WHEN IT OPENS IN JULY 2017.

Our Equipment Services business, RMD Kwikform, has provided a range of shoring, propping and formwork solutions for the complex design and geometry of the 630,000 square metre main terminal building, which features a huge curved roof. 

Curving horizontally and vertically, construction of the terminal building relies on achieving millimetre accuracy for the installation of specially fabricated segments to form steel arches and a central girder. As part of the construction planning process, RMD Kwikform engineers - working with the steel roof sub-contractor - used 3D modelling to design bespoke components for the phased erection of the arches. This process included the design of a heavy-duty support system for the erection of the steel arches and a jacking frame. To ensure the frame was able to cope with the large loading forces and high winds and heat, the engineering teams used the latest modelling technology before components were then fabricated and tested. 

RMD Kwikform also designed and supplied the support towers, which varied in height from 15 to 45 metres.

 

- back -

UNIVERSITY OF SUSSEX BENEFITS FROM FM PARTNERSHIP

University of Sussex benefits from FM partnership

SUSSEX ESTATES AND FACILITIES (SEF), AN INNOVATIVE  10-YEAR PARTNERSHIP BETWEEN INTERSERVE AND THE UNIVERSITY OF SUSSEX, STARTED PROVIDING ESTATES AND FACILITIES MANAGEMENT SERVICES TO 4,000 STUDENTS AND 2,100 STAFF ACROSS THE CAMPUS IN JANUARY 2014.

During the first year of the contract the 235-strong team has provided customer service training to all staff and installed a new 24/7 service centre – answering 2,000 calls a month. The partnership has also committed to investing £5 million to improve the campus, recruited undergraduates and apprentices and is supporting the University to meet its target of reducing carbon usage by 44 per cent. 

SEF has also used technology to share maps of the campus and surrounding areas through the use of Quick Response (QR) codes. 

The team was recently awarded ‘centre of excellence’ status by the British Institute of Cleaning Science in recognition of the quality of training it provides staff.

- back -

Full annual report 2014