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Case studies

    2017 financial results


Extending our relationship with the defence infrastructure organisation

Extending our relationship with the defence infrastructure organisation We were awarded a two-year contract extension worth £265 million to continue as the infrastructure support provider for four strategic international UK Armed Forces bases.

The contract was awarded by the Defence Infrastructure Organisation (DIO) on behalf of the Joint Forces Command (JFC). The four sites comprise the JFC’s international Permanent Joint Operating Bases in the Falkland Islands and Ascension Island in the South Atlantic Ocean, as well as Gibraltar and Cyprus in the Mediterranean.

Interserve is responsible for infrastructure support at the bases, including planned and reactive work to maintain the sites. We also provide a range of site-specific services across the bases, such as aircraft handling at Ascension Island, power generation, water treatment and plant management in the Falklands, and support for visiting vessels in Gibraltar.

We have extensive experience in delivering infrastructure support services at diverse and complex sites and have held the Permanent Joint Operating Bases contracts with the DIO and JFC for over 10 years.

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Making the most of the apprenticeship levy

Making the most of the apprenticeship levyFollowing last year’s introduction of the UK Apprenticeship Levy – a 0.5 per cent contribution by employers with an annual pay bill of more than £3 million to pay for apprenticeship training – we further invested in our learning and skills business (Interserve Learning & Employment) to maximise the opportunities presented by this reform.

Our growing capability in evaluating, designing and delivering apprenticeship training now plays an increasingly valuable role as higher employment costs and regulatory requirements drive employers to invest more in training and skills, either to get the most out of their levy bill or to gain additional productivity from an increasingly costly workforce.

We further invested in systems, processes and people during the first half and expect this part of our business to grow further in the coming months, building on recently secured contracts with BT Group, Stagecoach Group, Grafton and Unilever.

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Reinforcing our position as one of the UK's leading school builders

Reinforcing our position as one of the UK's leading school buildersOur position as one of the UK’s leading school builders was reinforced by our success in winning contracts to construct three new schools across the Leeds area as well as a new secondary school in South Wales.

During the period we started work on a project to build three new schools for pupils with social, emotional and mental health needs, which will be split across three sites in north, east and south Leeds. The project is expected to be complete by August 2018, with the three sites due to be ready in time for the start of 2018 academic year.

We also won a contract to design and build a new secondary school in Caldicot, Monmouthshire. Work is underway on the project to build the new 13,076 square metre school, which will house up to 1,500 students and will open in September 2017.

We have a strong history of working with the education sector, having completed over 200 schemes during the last 15 years.

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Providing FM services to Abu Dhabi's Musanada

Reinforcing our position as one of the UK's leading school buildersWe mobilised our new £34 million facilities management (FM) contract with Musanada, which delivers maintenance and infrastructure projects for the Abu Dhabi government.

As part of the new five-year account we now provide FM services to 351 mosques, 91 schools and 100 government facilities including the Abu Dhabi Municipality, Education Council, Family Development Foundation, Sports Council and the Health Authority of Abu Dhabi & Statistics Centre.

We provide a range of maintenance services as well as other services including power quality analysis and thermal imaging. During the period, we successfully mobilised the contract over 552 properties in 60 days.

We work closely with Musanada to provide it with cost effective ways of managing and maintaining its estate. For example, in some of the emirate’s older government properties, we have managed to keep buildings fully operational while modernising them by using a phased approach.

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Interserve-backed facility to help social enterprises opens in Liverpool

Interserve-backed facility to help social enterprises opens in Liverpool

A new Interserve-backed organisation to help voluntary, community and social enterprises (VCSEs) across Merseyside opened in Liverpool in May.

Capacity: The Public Services Lab is a collaborative venture between Interserve, Catch22, Clubfinance and Big Society Capital.

It acts as an ‘incubator centre’ to help VCSEs develop the skills and business practices in order to take a more central role in delivering innovative, effective and sustainable public services.

The facility was launched to look at ways to support organisations with procurement, risk management and project management so that they can become established and meet local need; whether that is related to reducing re-offending, supporting people with health issues or accommodation – among other needs.

Capacity hopes that by 2022, 50 per cent of VCSE organisations will be delivering public services, a 40 per cent increase.

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RMD supports the construction of Qatar's Doha Metro Scheme

RMD supports the construction of Qatar's Doha Metro Scheme Our Equipment Services business, RMD Kwikform (RMDK), designed a comprehensive solution to support the construction of the first phase of Qatar’s £27 billion Doha Metro project, which spans 300 kilometres and includes 100 stations.

We produced 3D designs to create a solution that was fit for the many teams working across the project, which is being led by a joint venture made up of FCC, Archirodon, Yuksel and Petroserv.

By using only standard components instead of specially designed products, the site team were able to erect the equipment quickly and safely; which was essential to hit strict project deadlines for the construction of a 5.8 kilometre viaduct, three elevated stations and an underpass.

In total RMD Kwikform delivered 3,536 tonnes of equipment to site and assigned a dedicated team to manage each facet of the project, spanning engineering and training to customer service and logistics.

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2017 Half-year results

2017 half-year report



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Publication 2017 half-year report Download
Reduced construction waste by 21% across our global operations #ingenuityatwork