Please refer to our Privacy policy for important information on the use of cookies. By continuing to use this website, you agree to this.

Press Release

Interserve wins contract extension with HMRC and DWP

by Interserve Press Office | Jul 08, 2013

HM Revenue and Customs (HMRC)Interserve, the leading support services and construction group, has been awarded a contract extension with HM Revenue and Customs (HMRC) and the Department for Work and Pensions (DWP) across its Newcastle estate. The facilities services contract, which has been in place since 2004, has been extended until 2014.

The Newcastle Estate boasts HMRC's flagship site and houses over 16,000 government employees. Interserve delivers a total of 21 services including cleaning, security, catering, space planning, health and safety, procurement and fleet administration.

Unique to the service provision is a dedicated and comprehensive childcare service. This is delivered via an in-house team of Interserve staff to three day-care nurseries that can cater for up to 186 children per day. Children are educated and cared for in line with Early Years Foundation Stage and Ofsted guidelines.

Keith Dorling, Managing Director - Civil Government at Interserve said: "We look forward to continuing our partnership with HMRC and DWP, as well as further proving our capability to deliver better service levels at a reduced cost. Supplying services is about more than just meeting a set of standards. It is about providing the right people, trained in the right way, and working to the right set of values.

"Over the past nine years we have been working on the Newcastle contract to help provide added value and cost savings across the estate. One such innovation was to implement a fully-automated helpdesk system. All cleaning, security and porterage operatives have smartphones which alert them to any reactive events. This enables call log details to be updated directly to the server, allowing the helpdesk operative to focus on responding to incoming events rather than data processing."

– Ends –

For further information please contact

Nigel Charlesworth
Head of Corporate Communications, Interserve
0118 960 2332
nigel.charlesworth@interserve.com

Emma HemmingsorJane Woods
Edson Evers
01785 255146
emma@edsonevers.com/jane@edsonevers.com

About Interserve

Interserve's vision is to redefine the future for people and places. It is one of the world's foremost support services and construction companies, operating in the public and private sectors in the UK and internationally, offering advice, design, construction, equipment, facilities management and front-line services. Interserve is based in the UK and is listed in the FTSE 250 index. The Group employs some 50,000 people worldwide and in 2012 generated gross revenue of £2.3 billion.

www.interserve.com
For all news follow: @interservenews
For all facilities management updates follow: @INT_FM

Share this




LATEST INSIGHT

Explore our Latest Insight for further blogs, videos and research.

Decoding the workplace experience

The smell, noise and temperature of the working environment are among the main factors that influence employees’ experiences of the workplace and can impact productivi...

A Holistic Approach To Workplace Dining

Understanding and responding to the needs of employees in the workplace is vital to helping businesses attract and retain the best talent, as well as supporting people...

Delivering excellence in customer experience

As facilities management (FM) providers, we can influence and change the way we manage different environments – identifying the workplace consumer is therefore key to ...