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Press Release

First Security’s COMMAND takes control

by Interserve Press Office | Mar 27, 2014

First Security launches incident management systemFirst Security, powered by Interserve, has launched its latest innovation in incident management. Developed in partnership with Vocal Ltd, a specialist in global communication platforms, COMMAND is a web-based system for risk and incident management, business continuity and escalation.

Built on a powerful communication platform, COMMAND brings incident management within the security industry into the 21st century.

The online tool is built around client processes, and is tailored to specific incidents to ensure the correct steps are taken at the right time, and that details of incidents are communicated to the right people, allowing the security team to concentrate on the physical aspect of managing the incident.

The communication platform allows messages to be sent automatically to various recipients via multiple channels at any step of the process, recording all details, including deliveries and responses, to ensure correct procedures are followed and audit trails are in place.

COMMAND also allows data to be kept for full audit and review reports, management of business continuity plans, and mapping of assets and evacuation points.

John Briggs, operations director for First Security, said: “COMMAND allows the security team to focus on managing the incident. The system makes sure that the correct processes are acted upon at the time of an incident, capturing the right information and communicating it to the right people, in a timely and effective manner.

“Partnering COMMAND with manned guarding delivers an intelligent and responsive service that protects people and properties.”

- Ends -

For further information please contact:

Hannah Simpkins
Head of Marketing, Interserve
020 7902 2000

Emma Hemmings/Jane Woods
Edson Evers
01785 255146 or

Notes to editor

About First Security

First Security, part of Interserve, the leading support services provider, has a reputation for exceptional service and excellence in manned guarding and security solutions. Our team of trained security professionals work across a range of prestigious client sites, both within London and nationwide. The eighth top security provider in the UK, First Security employs 2,500 manned guards and has a turnover in excess of £70 million.

General website:

Follow us @FirstSecurityUK

About Interserve

Interserve's vision is to redefine the future for people and places. We are one of the world's foremost support services and construction companies, operating in the public and private sectors in the UK and internationally. We offer advice, design, construction, equipment, facilities management and front-line public services. Interserve is based in the UK and is listed in the FTSE 250 index. We have gross revenue of £3.1 billion and a workforce of over 75,000 people worldwide.
For all our news follow: @interservenews
For all facilities management updates follow: @INT_FM

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