Interserve Press Office | Feb 18, 2015
Interserve, the international support services and construction group, has been awarded a three-year, £35 million contract extension with B&Q – the UK’s largest home improvement and retail garden centre - to provide cleaning services across its entire UK estate.
The partnership began in 2006 with Interserve cleaning 182 stores. This has now increased to include all 361 B&Q stores throughout the UK and Ireland, and will be delivered by a 1,400-strong team.
Included in the service provision is a new LEAN cleaning model introducing innovations, equipment and processes to improve customer services and cleaning delivery.
Paul Daly, managing director for national accounts at Interserve, said:
“Over the past eight years we have built an excellent working partnership with B&Q, introducing a number of efficiencies through our LEAN processes such as water saving systems that reduce water usage by up to 90 per cent and mopping techniques that dry floors 75 per cent faster.
“We have also implemented processes to ensure that high importance zones are prioritised and response times are improved by 100 per cent so that areas are in service at all times. This approach is fundamental to our service provision, and we look forward to continuing to support B&Q in achieving their business goals.”
Under an additional £6 million contract, Interserve also provides catering to all 89 B&Q café stores as well as in five B&Q distribution centres through its Autograph brand.
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Group PR Manager, Interserve
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Tom Short / Emma Molton
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Interserve is one of the world’s foremost support services and construction companies. Our vision is to redefine the future for people and places. Everything we do is shaped by our core values. We are a successful, growing, international business: a leader in innovative and sustainable outcomes for our clients and a great place to work for our people. We offer advice, design, construction, equipment, facilities management and frontline public services. We are headquartered in the UK and listed in the FTSE 250 index. We have gross revenues of £3.4 billion and a workforce of over 80,000 people worldwide.
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