Health

Using our expertise and the knowledge we have gained over decades working in live clinical environments, we can help shape client strategies and offer solutions which we know will work in practice and will achieve the best possible outcome for the investment spend.

Our skills at every stage of the asset's life mean that we are in the best position to offer you advice throughout this life cycle, supporting continuous improvement and benchmarking across your service proposition.

Interserve has the skills to respond to your dynamic needs and effectively manage transition. Throughout any project we are able to assist with defining the need for change, staff and service users' requirements, consideration of options, justify deliverability, implement cost-effective measures, productive working spaces and environmentally-friendly solutions.

Interserve possesses the knowledge and skills to advise, shape and deliver beneficial solutions to the NHS and private healthcare customers seeking optimum outcomes for their strategic and local service developments and associated capital investments.

Our focus is always on improving your investment outcomes and our bespoke service draws on a resource that brings together hands-on sector, business and technical expertise. It is this unique combination that helps create the right environments for change.

Consultancy and business solutions

Interserve co-ordinates a variety of equity investments within the healthcare environment. We identify suitable projects, select potential bid partners and work closely with our dedicated healthcare specialists to provide the optimum solution to our clients. Our understanding of the complexities of any investment is supported by the knowledge and expertise gained from managing one of the largest PFI / PPP / LIFT portfolios in the UK. We have invested £39.5 million on health projects alone and have been instrumental in raising some £1.5 billion of funding for the health sector.

An investment can include anything from raising the full funding for major PFI projects to smaller capital investments. For example, we have often invested in the restaurant facilities we operate to ensure that these areas can provide excellent modern facilities for patients, staff and visitors to enjoy on a daily basis. Our extensive experience of operating these restaurants and cafés ensures we can provide a first-class service. This ability to provide funding, however large or small, can make a real difference to the patients' experience and adds flexibility for our clients.

On many projects, we design, develop, fund and manage the life cycle replacement programmes, ensuring that the hospital remains in pristine working condition throughout the duration of our involvement and beyond.

A successful project must not only be based on sound architectural and engineering design but on its ability to provide the right environment for its purpose. In a hospital, this has never been more important - ample room for patients, materials that are easy to clean and maintain, whilst being an accessible and secure space are the crux of this environment. By taking into consideration a hospital's purpose, Interserve is able to create a functionally-led design that is specific to the operational and maintenance issues that the facility will face throughout its working life.

Design is not specific to a building's inception; it also includes service modelling, space planning and refurbishment. Our operation in these environments is the only true way to understand how clinical flows, facilities management flows and visitor flows impact on the building's suitability, efficiency and ultimately staff productivity.

Interserve has a 60-year track record in the construction of complex projects, delivered consistently on time and to budget, and often in a 'live' environment. We offer whole-life solutions from strategic and service planning advice, project consultancy and management, to healthcare planning, design, construction and commissioning.

Our understanding of the healthcare environment ensures that we can manage the interface with the client to minimise disruption whilst delivering a high quality build, whether that is a new build, reconfiguration or refurbishment project. We bring together and co-ordinate a range of skills to create or regenerate a valuable asset on behalf of our client.

Often, refurbishing a building forms part of the planned management of the asset through its operational life. In our PFI contracts, we refurbish buildings throughout their lives so we are able to hand over facilities at the end of the tenure in a well-maintained condition.

The ongoing support and maintenance of a hospital presents a myriad of challenges, from reducing hospital-acquired infection rates to safely moving patients between locations, and from sterilising equipment to running black-out tests. This is why services need to be designed around not only the facilities and physical environment but also the patients, visitors and staff and their day-to-day activities.

Over and above this, both public and private hospitals are facing challenging economic conditions, and are required to continually drive efficiencies, enhance savings, improve sustainability and add value to their services on a daily basis.

At Interserve we are able to support our customers both at a strategic level in designing a service model that is engineered around the hospital's requirements and at a local level in delivering services to the highest of standards.

This uniquely-designed, patient-focused facilities services model puts the comfort, welfare and safety of the patient at the heart of all we do, so patients feel cared for and safe. Our experience operating in a range of hospitals across the UK ensures we are leading the way in setting new standards and shaping services to make them better suited to our customers' needs.