Europe

We deliver the same quality of service to our European clients as we do in the UK. We:

  • Use our central service centre and provide full UK support
  • Combine operating expertise and local knowledge
  • Self-deliver most services and operate effective supply-chain management for locally-sourced services
  • Understand unique local culture and produce a flexible service tailored to the local needs
  • Deliver induction and training in English and preferred languages including French, German, Spanish, Hungarian, Polish, Czech and Slovakian

Appreciating the local context is key. What may work in the UK may present problems abroad depending on the climate, cultural differences, legal framework, regulations, language barriers and a range of other variables. Through our experience we are able to translate processes that save money and boost service quality into the local operational environment. This can mean remaining flexible in the way that we work even when there can be no flexibility in the results that are achieved.

A partnering approach is crucial to the Interserve offering. We aim to integrate ourselves with our clients, embracing their requirements and delivering results that allow them to focus on their key functions without having to concern themselves with the day-to-day running of the estate. This integration also allows us to give more strategic insight into the management of the estate and helps inform the continuous improvement that we aim to provide - adding value, cutting costs and improving services.

Foreign and Commonwealth Office

  • Provide support services across the UK estate and 14 diplomatic missions in Europe
  • 224,861 square metres of property across 450 sites including embassies, consulates, official residences and accommodation
  • Transferred 200 staff
  • Manage 30,000 helpdesk calls a year

Cyprus

  • Services are undertaken in the two British Sovereign Base Areas (SBAs) in Cyprus, which cover an area of 22 square miles
  • Diverse military sites including airfields, communication facilities and administration centres
  • Working environment quickly established to provide the level of service required by Defence Estates. This unification of service provision has increased consistency and made more efficient utilisation of resources
  • Main five-year contract involved the transfer of 79 people
  • Including personnel provided by the local supply-chain partners, Interserve has a total workforce of 550 across the 6 sites
  • Operate a single 24/7 help desk service answering enquiries on all services