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Retailers must be at the top of their game to ensure success in today’s fast-moving market. Intense competition and rising consumer expectations are forcing them to invest in compelling digital channels and maintain attractive, value-for-money in-store propositions.

In the UK and the Middle East we work with major retailers, helping them address their commercial challenges.

We support them to enhance the overall customer experience, vital for loyalty and drive footfall, maximise dwell time, achieve cost efficiencies, reduce carbon footprint and generate sales revenue, while simultaneously enhancing their brand image.

Because first impressions count we ensure the services we provide are of a consistently high quality; the provision of state-of-the-art monitoring technology, achieving full statutory compliance on all that we do, and driving industry best practice.

Our experienced team combines an in-depth knowledge of retail operations with a wide range of capabilities.

Capabilities include

  • Consultancy – we create strategies to drive maximum value from retail estate, by realising energy savings, meeting sustainability targets, analysing asset performance and conducting cost and risk management.
  • Design and build – Interserve helps clients shape communities through effective design; and our engineers help minimise operating costs at the stores and distribution centres we construct.
  • Support and maintain – our total facilities management capability helps retailers to manage and operate their estate in more effective, efficient and sustainable ways. We help enhance our clients’ brand image by providing clean, secure environments for more than a billion customers.
  • Fit-out and refresh: our dedicated manufacturing facility gives us complete control of the supply chain, enabling effective store fit-outs with minimal disruption to operations.

But our work doesn't stop there. We are committed to supporting economic growth by generating employment opportunities and helping to create vibrant high streets, retail parks and shopping centres for communities around the UK.


  • 90 per cent of customers would recommend us to others.


We are proud to have won many prestigious industry accolades:

  • SCEPTRE awards for Best Customer Service Team and Best Security Team
  • BIFM Best Customer Service Team 2008
  • ACE awards for Best Customer Service Experience in 2009 and 2010

Building maintenance

Available 24/7 for emergency response and planned and unplanned maintenance works, we encompass all the deliverables that enables your business to ...

Facilities management

Interserve has been providing facilities management services to UK industries for over 20 years.


Operating nationally and internationally, we deliver a range of consultancy and professional services for clients.


Interserve has a formidable track record of leading the way on complex and challenging projects.

Latest Insight
National Apprenticeship Week
Earn while you learn
with Interserve
The growing importance of sustainability as a project management objective
The Growing-Importance of Sustainability as a Project Management Objective

Savvy clients are using sustainability as an enabler to help achieve cost reduction, time optimisation and quality improvement.

Reduced construction waste by 21% across our global operations #ingenuityatwork
Publication 2016 half-year results Download