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Job details

Case Manager

Reference number
North East
Sub location
Humberside, NY & Linc
Employment type
Full Time
Hourly Rate Bands

Job Title

Case Managers - Probation Services (Case Manager and Intervention delivery lead roles)


Various Locations across Humberside Lincolnshire and North Yorkshire

Shown Salary statement


Contract Type / Hours

Permanent, full-time and part-time

Closing Date

13 December 2018


Are you someone who loves to challenge the norm, change things for the better and really make a genuine difference? Then consider a job in Interserve Justice.

Who are we?


We deliver probation services through the five Community Rehabilitation Companies of Humberside Lincolnshire and North Yorkshire, West Yorkshire, Cheshire, Greater Manchester, Merseyside and Hampshire, Isle of Wight. We work with our service users and partners to enable rehabilitation and reduce re-offending.  

In 2015 our parent company, Interserve, won a bid to deliver 25% of the UK’s offender rehabilitation requirements across the UK and since then we have embarked on a wholesale ‘transformation’ of probation - not just minor changes or tweaks around the edges. We now deliver a range of specialist intervention and support services, and together we equip offenders to make better choices.


What is a Case Manager?

There are many facets to be a great Case Manager but ultimately it boils down to your ability to facilitate change, however intensive or flexible that needs to be. The role offers two potential areas of work which may change in your career as a Case Manager.

Case Management: You’ll engage with lower-risk service users to ensure they understand and comply with their Community or Suspended Sentence Order, as well as offer solutions to manage their offending behaviour. You will contribute positively to changing the lives of our service users via positive engagement strategies.

Interventions Delivery: Delivery of world class accredited programmes and Interventions in a group work environment. You will be flexible in your approach to working hours as we deliver interventions to our Service users outside normal office hours, which includes working regular evenings and/or weekends. Some group work training will require up to four nights stay away from home.


In both leads you will be able to travel within the area to ensure group work is delivered to meet the needs of the service users. 


Who you’ll be.

Whatever job history you’ve got, your aptitude for creating personal plans and facilitating well-being and social inclusion will be called upon, as will your people skills and ability to engage with vulnerable, chaotic and difficult people. But some of the most important qualities stem from life skills - we’ll be looking for people with an empathetic, committed, innovative, tenacious and supportive approach, who are willing to do whatever it takes to make sure our service users are empowered to go out and live a purposeful life. You will be required to pass an assessed training event to deliver programme work.


Your tools for success.

We want to support you every step of the way, so alongside a comprehensive induction and training programme we’ll supply you with a new laptop and mobile phone, facilitating an agile working practice so you can meet the needs of our service users as best you can – even if that means working outside of normal office hours. We are also committed to continuous learning and will offer you training and development that keeps your knowledge and skills up to date, enabling the delivery of a quality service.

Our employees are instrumental in making the service transformation work and we acknowledge their skills and knowledge now and going forward. So we listen, always.

We also offer employees lots of benefits, including:

·         A generous holiday entitlement

·         Flexible working environments

·         Contributory pension scheme

·         Employee discount scheme, with brands such as M&S, Amazon and Sainsbury’s

·         Employee share scheme

·         Child care vouchers

·         Community led incentives where you can give back

Join us on our journey today.

For more information, simply click Apply to send your CV, covering letter and preference form stating your preferred lead although this will be dependent on operational need.

We are striving to achieve a workforce that is representative of the communities we work in and welcome all applications especially those from men and BAME who are currently underrepresented in some areas of our organisation. 

Closing date for receipt of application is Thursday 13th December 2018