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Job details

Case Coordinator Tameside

Reference number
Case Coordinator Tameside CGM
North West
Sub location
North West
Employment type
Full Time
Hourly Rate Bands

Job purpose

Provide a comprehensive and effective administration service across a number of Flex Teams, supporting the team to deliver an effective rehabilitation service.


·         Provide administration services to support the creation of reports, typing, formatting and general case admin. using the MS Office package, specifically Excel and Word

·         Make up case notes ensuring all relevant information is included and administer systems to track service users’ progress

·         Generate required management information as appropriate, including service user progress and information linked to contract performance

·         Maintain accuracy of the Case management system (CMS), updating systems and records   specific to different teams and functions

·         Undertake telephone/reception duties when necessary

·         Work with Case Managers (CMs), senior Case Managers (SCMs) and

       Professional Service Centre (PSC) to ensure all aspects of the sentence plan are    
       organised and arranged

·         Maintain all admin. aspects of offender case files including breach files and terminations and administer enforcement proceedings in line with Community Rehabilitation Company (CRC) processes

·         Occasional engagement with service users, via telephone, where service users are attending structured interventions to remove  barriers to sustained rehabilitation

·         Provide admin. support to the line manager; to include reporting and supporting resolution of issues that may impact on service delivery, e.g., when a Case Manager goes sick or staff are absent, rearrange  appointments/work

·         Alert relevant colleagues should any risk be identified in relation to promoting the welfare of children and adults

·         Support administration to the Flex Team to deliver service according to contract, including data  inputting data to support performance management

·         Communicate effectively with all members of the team, CRC teams and partner organisations, including the provision of essential information to actively demonstrate collaborative working within the Flex Team

·         Perform other duties commensurate with the post as from time to time may be determined by the line manager, or above

Knowledge skills & experience

Professional Qualifications, Education and Training

GCSEs including English and Maths (C or above) or equivalent

Relevant Experience
Ability to enforce standards and procedures
Relevant Knowledge

Commitment to a reflective learning approach

Microsoft Office – Word and Excel


Successful candidates will demonstrate their motivation to work with some of our most vulnerable, chaotic and difficult members of our community; contributing positively to changing the lives of those we work with via positive engagement strategies, group work sessions, 1-1 sessions and effective partnership working. Candidates should be able to demonstrate their ability to work independently but also as a valuable and pro-active member of their local flex team. Individuals need to be self-motivated and have the ability and willingness to work remotely and flexibly; balancing the needs of both the business and our service users.

About the company

Interserve's vision is to redefine the future for people and places. We are one of the world's foremost support services and construction companies, operating in the public and private sectors in the UK and internationally. We offer advice, design, construction, equipment, facilities management and front-line public services. Interserve is based in the UK and is listed in the FTSE 250 index. We have gross revenue of £3.62 billion and a workforce of 80,000 people worldwide.

CRC protects our communities by stopping offenders from committing more crime through probation. We supervise people aged 18 and over in the community who are sentenced by the court to either a Community Order or a Suspended Sentence Order. We also supervise people who are released from prison on licence, and commission a service called Through the Gate which aims to help prisoners preparing to make the transition from custody through to the community.

Our skilled probation staff use our innovative Interchange Model to affect change. We created the model after analysing what works and further developing it in conjunction with academics from across the criminal justice service.

CLOSING DATE: 10th Dec 2018  Please note this position is subject to an assessment centre

Interviews 20th Dec 2018

We are looking for a CaseCo-ordinator to work from our Tameside Office, Crowthorn Road.

This role is offered on a FULL TIME PERMENANT basis. In return we are offering a competitive salary, plus 27 days annual leave entitlement

As part of our recruitment process job offers will be subject to a Baseline Personnel Security Standard (BPSS) check. If DBS REQUIRED "Due to the nature of the work for this role the successful candidate will be required to apply for an Enhanced Disclosure through the Disclosure & Barring Service. Further information on the Disclosure process can be found at".