Please refer to our Privacy policy for important information on the use of cookies. By continuing to use this website, you agree to this.

Customer care for reception

    Security-HERO

Essential training for any employee at any level who communicates with customers internally and externally by telephone, email or face to face. The course covers the basics of understanding why customer service is important, right through to equality and diversity.

Suitable for:

Employees (at all levels) who communicate with internal and external customers by telephone, email or face to face.

Course Content:

        • Understanding why Customer Service is Important
        • Identifying the Customer – Internal and External
        • Preparing for Customers
        • Welcoming the Customer
        • Caring for Customers’ Needs
        • Improving Customer Service Skill
        • Resolving Customer Complaints
        • Telephone Skills
        • Personal Appearance and Grooming
        • Behaving in a Professional Manner
        • Equality and Diversity
        • Disability Awareness


Aims and Objectives:

This one-day training course enables delegates to understand the vital importance of customer service to any organisation. Assisting participants in the provision of exceptional customer service, either themselves or through the actions of their staff.

Course Duration:
 1 day

Maximum Participants: 12

Exam:  Practical

Location: Flexible - our venue, your premises

Certification: ​Open certificate

GET IN TOUCH

Interserve is committed to protecting and safeguarding your personal data. Please visit our Privacy Policy to find out how your data is used.

*denotes mandatory field

There was an error submitting the form. Please try again.

Thank you. Your message will be with us shortly.
If you wish to write us another message please go back.
We will be in touch soon.

EMPOWERING PEOPLE WITH ABILITY, KNOWLEDGE AND RESOURCE

The natural choice in security & safety training

download our training brochure