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Case studies

    Half year results 2016

Expanding in the defence sector

Expanding in the defence sector

We strengthened our position as one of the Ministry of Defence’s (MoD) largest infrastructure partners during the period by winning a five-year contract worth £230 million with the MoD’s Defence Infrastructure Organisation to provide facilities services to the United States Air Force’s (USAF) UK estate.

The United States Forces Prime (USFP) contract, which starts in November 2016, combines four existing facilities support contracts, which cover the USAF’s six main UK bases and their associated satellite sites. We will provide a combination of total facilities management and engineering services maintenance for the USAF’s 48th Fighter Wing, 100th Air Refuelling Wing and 501st Combat Support Wing.

Many of the sites Interserve will manage have outsourced support services previously, but this is the first time that the USAF estate will be managed by a single provider.

This amalgamation of contracts is designed to drive greater efficiencies, allow flexibility to accommodate changes in estate requirements and funding in the future, while providing vital support to USAF military operations and training.

Interserve also manages services across the MoD’s National Training Estate, Welbeck Defence Sixth Form College, the Defence Communications Services Agency and the Permanent Joint Overseas Bases in the Falklands, Ascension, Cyprus and Gibraltar.

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Growing our facilities management business in the retail sector

Growing our facilities management business in the retail sector

We reinforced our position as one of the leading providers of facilities services to the retail sector by winning a three-year contract worth £60 million to provide facilities management services at 18 UK shopping centres managed by commercial and residential property services firm, JLL.

Over 300 staff will deliver cleaning, security, customer services, pest control, window cleaning and electronic security system maintenance at the 18 sites across the country.

The account also includes the provision of standalone cleaning services for a number of JLL’s offices across central London.

Services will be delivered using Interserve’s LEAN model, which focuses on improving service delivery and maximising cost savings, by implementing new innovations across the business. Interserve’s commitment to innovation and its long-term relationship with JLL were key factors in the awarding of the contract.

Interserve now manages services at more than 60 shopping centres across the UK and has a dedicated shopping centre team that self-delivers many services to clients across the sector.

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Putting 'the spark' into solent university

Putting 'the spark' into Solent University

We completed the construction of a new £33 million campus building for Southampton Solent University, called ‘The Spark’.

The Spark, which is connected to one of the University’s existing buildings, features a 60-metre central atrium and dramatic elevated red pod, and provides 40 new learning spaces with specially designed audio-visual and teaching technology.

The pod houses an 80-seat lecture theatre with an open-topped viewing platform. Beneath the pod, the lower atrium leads to subterranean lecture theatres as well as lower-level classrooms, kitchens, offices and  a plant room.

The new building also features a main conference centre, a number of smaller conference rooms and numerous classrooms (part of a total 2,000m2 of classroom area).

Various projecting balconies and glazed spaces also overlook the main atrium. Students will start using the new building from the start of the 2016 academic year in September.

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building the uk's first nhs proton beam therapy centre

Building UKs first NHS proton beam therapy centre


We are currently on site at The Christie in Manchester, delivering the UK’s first NHS high-energy proton beam therapy centre, where we are using cutting-edge digital technology and advanced concrete pouring techniques to create 6-metre thick radiation  proof walls.

Proton beam therapy is a specialist form of radiotherapy, which can very precisely target certain cancers, increasing success rates and reducing side effects.

When completed in 2018, the five-storey building will provide three treatment rooms, research room, a patient reception, consultation rooms and public space.

By designing the facility around the equipment, and being brought in very early in the equipment procurement stage, Interserve is helping The Christie to drive the project’s costs down and offer value for money.

Building Information Modelling (BIM) technology has also played a crucial role in the design and construction of the proton beam therapy centre. Interserve, architects HKS, Arup and equipment suppliers all produced BIM models which have been integrated into one version to give a 4D representation of the project.

High-energy protons are harmful when people are exposed to them over long periods of time and staff who are often in close proximity to proton beam therapy equipment must be carefully protected. As such, a thick concrete barrier – 6 metres thick in places – is being poured to separate the equipment and hospital staff. We expect to pour of 20,000m3 of concrete and 1,700 tonnes of reinforcement during 2016.

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RMD's innovation boosts Dubai residential development

RMD's innovation boosts Dubai residential development

RMD Kwikform is helping the latest phase of the Al Barari sustainable residential complex in Dubai take shape thanks to the innovative use of its formwork and shoring products and design expertise.

By combining two of its shoring products (Prop Tableform and Rapidshor U-Heads systems) RMD Kwikform helped simplify the basement construction process, enabling the main contractor,  Sustainable Builders, to reduce the programme time and the cost  of the project.

The latest phase of the luxury development will see the creation of 157 luxury housing units, including villas, penthouses, duplexes and garden homes, along with a total internal and external amenity space of 3,000m2.

To support the fast-track construction programme, RMD Kwikform provided design and site support services, in addition to over a thousand tonnes of formwork and shoring for the construction of concrete walls, core walls and slabs.

The complex is formed of two residential blocks of 12 and 10 floors respectively with both buildings featuring stepped layers and trims as they increase in height. This allows for increased airflow across the development and capitalizes on Al Barari’s existing microclimate, ensuring the continuation of temperatures two to five degrees cooler than other developments in Dubai.

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supporting social enterprises in yorkshire

Supporting social enterprises in Yorkshire


In partnership with Business in the Community (BITC) and Asda we launched the ‘arc’ social enterprise support programme in Yorkshire, which aims to create social value, and specifically 1,000 jobs, in the region.

Our capacity to leverage many of our operational activities in Yorkshire was a significant factor behind choosing this region to launch the scheme.

We ran a successful pilot scheme in 2015 and believe we can continue to give social entrepreneurs free access to tailored, practical support from within the business to help grow their businesses and create employment opportunities.

BITC set up its social enterprise programme – arc - to create a lasting legacy from the London 2012 Olympic Games in the host boroughs, and later expanded it to West London.

Following the creation of almost 3,000 jobs in London and the South East, the programme has now been rolled out in Yorkshire.

So far we have supported a number of social enterprises in Yorkshire including Legacy Sport CIC in Huddersfield, which promotes healthy and active lifestyles by delivering PE, sport and health programmes that have a positive impact in school and community settings and Paperworks, a print production company in Leeds, providing work preparation training and support to adults with learning, physical and mental health related disabilities.

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2016 Half-year results

2016 half-year report