Circle Housing Group comprises a dedicated team of more than 2,200
staff. They manage 65,000 homes and provide services for around
300,000 people across the UK. Providing general needs, sheltered
and supported housing, Circle also has a range of responsive care,
support and maintenance services.
In 2005, Interserve was awarded an asbestos management survey
contract covering 44,000 homes in Greater London, East Anglia and
the West Midlands.
Interserve carried out HSG 264 compliant management,
refurbishment/demolition and condition monitoring surveys in
addition to carrying out audits on Circle Housing Group’s independent
asbestos removal provider.
All the survey information was recorded on our online Amianto
Asbestos Database. Survey information was then accessible by
the Circle management team and their contractor’s via Interserve
allocated individual user logins. The system enables login usage to
be audited and monitored to ensure surveys are being reviewed prior
to any maintenance work being carried out which may disturb known
or presumed asbestos. Ultimately the survey information is available
24/7 to all those who need it, when they need it.
Interserve adopted an effective communication process with Circle
and their tenants when carrying out the surveys. Our joint goals were
to:
-
minimise appointment cancellations
- minimise re-bookings due to ‘no access’
- ultimately achieve KPI joint objectives
Tenants were notified in advance of the proposed date and time to
minimise disruption and inconvenience. Interserve also ensured that
any special needs for vulnerable tenants were taken into account,
including making sure that carers or relatives were in attendance if
required.
Interserve policies and procedures ensured any tenants concerns
were addressed, all work was carried