Sussex Estates and Facilities (SEF), an innovative 10 year partnership between Interserve and the University of Sussex, started providing estates and facilities management services to 4,000 students and 2,100 staff across the campus in January 2014.
During the first year of the contract the 235-strong team has provided customer service training to all staff and installed a new 24/7 service centre – answering 2,000 calls a month. The partnership has also committed to investing £5 million to improve the campus, recruited undergraduates and apprentices and is supporting the University to meet its target of reducing carbon usage by 44 per cent.
SEF has also used technology to share maps of the campus and surrounding areas through the use of Quick Response (QR) codes.
The team was recently awarded ‘centre of excellence’ status by the British Institute of Cleaning Science in recognition of the quality of training it provides staff.