The BBC is the world’s leading public service broadcaster. Its mission is to enrich people’s lives with programmes that inform, educate and entertain. To achieve this it strives to provide creative and supportive environments that nurture the growth and commitment of its people.
Since April 2014 Interserve has been delivering facilities management services to the BBC’s UK estate. The service delivery model includes the introduction of the new technologies that are maximising creativity across the unique operating environments, while offering increased visibility of how and when spaces are used. This new technology is also allowing the BBC to make informed decisions of its estate moving forward.
The £150 million five-year agreement, with an option to extend for a further four years, is being delivered by over 800 Interserve employees across 153 sites in the UK totalling 590,000m2 of floor space. This includes New Broadcasting House in London and Media City (UK) in Salford, plus other critical broadcast centres in Belfast, Birmingham, Bristol, Cardiff and Glasgow, as well as prominent BBC studios in Elstree and Cardiff Drama Village.
The agreement includes 26 service lines: from cleaning, reception and event management to critical engineering and technical services, appliance testing and building maintenance, and is allowing the BBC to focus on its core business – broadcasting across television, radio and online. Included within the service delivery is event management support where Interserve manages public tours and programme audiences as well supporting special events such as the Commonwealth Games in 2015.
Through Interserve’s specialist security brand, First Security, it also delivers manned guarding and security services across the UK estate. 450 accredited and trained security personnel deliver a safe and secure environment through static security guarding, foot patrols, mobile vehicle patrols, CCTV monitoring, mobile key holding, alarm response and site security, as well as specialised services including audience and guided tour vetting, and close protection.
Interserve’s flexible and transparent approach is helping the BBC achieve its workplace goals. The improved efficiencies and intelligent solutions Interserve brings to the estate ensures the BBC continues to benefit from this partnership, every day.
This new contract extends the relationship between Interserve and the broadcaster, complementing its construction framework secured in 2006 and re-secured in 2010, through which Interserve has delivered circa £40 million of projects to date.