Please refer to our Privacy policy for important information on the use of cookies. By continuing to use this website, you agree to this.

Buildings matter, but people matter more

Buildings matter, but people matter more
28th October 2016

Buildings matter, but people matter more

In September Interserve held the first of a series of breakfast debates with customers in the commercial property and retail sectors.

Buildings matter, but people matter moreThe event explored the science behind creating effective workplaces. The debate emphasised the importance of putting the end user at the heart of everything, of thinking holistically and acknowledging that while functional delivery plays an important role in workplace management, we have to create experiences that engender strong emotional feelings.

The topic is important to Interserve because our customers are under growing pressure to reduce operating costs and maximise productivity, while simultaneously having to deal with rising workplace density and employees’ growing expectations of what a modern workplace should offer.

The debate found there are some key factors in moving this agenda forward, from:

  • People and purpose – thinking about what your space aims to achieve
  • Be brave – thinking about what more you could be doing with your space
  • Manage the experience – thinking about which elements shape the experience and how you can influence them
  • Be a consumer – consider what we can learn from the consumer world
  •  Join up with Facilities Management (FM) – property, FM, Human Resources and IT teams should work together
  •  Changing dynamics – consider how technology will change the experience
  •  Work in partnership – go above and beyond the day-to-day routine and focus on the commercial and cultural challenges of the organisation

Ultimately, creating environments that harness knowledge and creativity and which also respond to people on a human level is vital to commercial success.

Download the report that summarises the debate.

latest insight

Explore our Latest Insight for further blogs, videos and research.

PFM praises Interserve’s approach to delivering FM

PFM magazine has published an article about Interserve’s total facilities management (TFM) contract delivering best-in-class services to the BBC.

Interserve delivers pioneering service to create value for clients

Our Workplace and Customer Experience team is delivering pioneering work ensuring clients make the most out of their estate.

Shifting perceptions in FM through supplier evolution

Jeff Flanagan, MD of B&I, discusses how the perceptions of FM suppliers have changed over his 20+ year career to now being recognised as strategic partners.

Want to know more? send us a note here and we'll be in touch

Interserve is committed to protecting and safeguarding your personal data. Please visit our Privacy Policy to find out how your data is used.

*denotes mandatory field

There was an error submitting the form. Please try again.

Thank you. Your message will be with us shortly.
If you wish to write us another message please go back.
We will be in touch soon.