Please refer to our Privacy policy for important information on the use of cookies. By continuing to use this website, you agree to this.

The power of the human touch

Interserve customer experience
12 November 2018


When it comes to workplace experiences, how far can technology go in satisfying the needs of employees and building users?

Iain Shorthose, customer experience director at Interserve, spoke with CX Magazine about achieving balance between technology and the human touch to deliver positive workplace experiences.

Technology such as artificial intelligence, chat bots, sensors and virtual assistants are becoming increasingly popular within corporate work spaces. This is a trend we’ve already experienced in our private lives with retailers, utility companies, restaurants, travel agents and so on, introducing these technologies to enable smoother interaction and engagement. And they definitely play their part.

Employers are applying similar technologies to the workplace to improve productivity, comfort and collaboration for employees and building users. And there is evidence that shows technology does support these objectives - when it’s applied effectively. But how far can technology really go in delivering a positive workplace experience: where should the human touch begin and technology end?

Read the full article here to find out more.


latest insight

Explore our Latest Insight for further blogs, videos and research.

PFM praises Interserve’s approach to delivering FM

PFM magazine has published an article about Interserve’s total facilities management (TFM) contract delivering best-in-class services to the BBC.

Interserve delivers pioneering service to create value for clients

Our Workplace and Customer Experience team is delivering pioneering work ensuring clients make the most out of their estate.

Shifting perceptions in FM through supplier evolution

Jeff Flanagan, MD of B&I, discusses how the perceptions of FM suppliers have changed over his 20+ year career to now being recognised as strategic partners.

Get in touchWant to know more? send us a note here and we'll be in touch

Interserve is committed to protecting and safeguarding your personal data. Please visit our Privacy Policy to find out how your data is used.

*denotes mandatory field

There was an error submitting the form. Please try again.

Thank you. Your message will be with us shortly.
If you wish to write us another message please go back.
We will be in touch soon.

Share your thoughtsShare your thoughts

Please leave a comment below.

comments powered by Disqus