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Eaton extends contract with Interserve after successful account improvements

Apprenticeships at Interserve
20 November 2019

Interserve has provided Facilities Management (FM) services for Eaton since 2015 and because of successful delivery the contract was extended by three years in 2019.


Eaton extends contract with Interserve after successful account improvements

An Interserve electrician fits replacement lighting at one of Eaton’s facilities


Eaton is a global power management company that provides energy-efficient solutions to help customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 100,000 employees and sells products to customers in more than 175 countries. In the UK, Eaton employs approximately 4,000 people in 37 sites across the country.


Interserve first won the FM contracts for Eaton’s Titchfield and Bedhampton sites before being appointed to provide services at Eaton’s Luton site in February 2016.

Interserve brought its mechanical and electrical expertise to the Eaton contract. Services also include cleaning, security, fire safety, building fabric maintenance and catering.

Interserve’s contract with Eaton is a good example of the importance of strong connections between both management and on-site employees. Interserve does this by regularly engaging employees in feedback surveys, which meet with positive results. Impressive KPI results have been achieved with Interserve accomplishing year on year improvements across all service lines.

Ian Wheeler, EHS & Facilities Manager, said: “We are delighted to work with Interserve because the company provides an excellent and efficient service that enables us to concentrate on meeting our business objectives. What is especially pleasing is Interserve’s ability to work flexibly to meet our requirements. They have also enabled us to reduce costs, which in our competitive environment is greatly appreciated.”

Interserve has achieved significant improvements to site infrastructure and fabrics, health and safety and service delivery. One example is that Interserve has introduced a Computer Aided Facilities Managenment system and service delivery models which have evolved as milestones are reached, increasing the self-delivery of services from 40 per cent to over 80 per cent. These measures provide more accurate data to determine site needs along with efficient and dynamic operational delivery which help drive improved services in a fast-changing environment.


CASE STUDY AT A GLANCE

  • In partnership since 2015
  • Contracted extended in 2019 for three years
  • Interserve team of more than 40
  • Delivering support services across three sites
  • Successfully increased the self-delivery of services from 40% to 80%

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