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Workplace experience

    Workplace experience

CONNECTING PEOPLE WITH BUILDINGS, SPACES AND BRANDS

Buildings and spaces are things we know a lot about. And connecting people with buildings and spaces is what we pride ourselves on. We know your space is unique. So is your business, and so are your people. We get it. So let's talk more about your space and how we can support it to perform at its best.

So, whether you're part of a law firm, bank, managing agent or retailer, we can help your property, your workspace, and consequently your people to perform better. Our single services like catering, cleaning, maintenance and security, and our integrated and total facilities management solutions help over 2,000 commercial organisations make measurable improvements to their working environments every day. 

Optimising workplace performance

Key findings and practical steps to create and manage high performing work spaces.

A Holistic Approach To Workplace Dining

Understanding and responding to the needs of employees in the workplace is vital to helping businesses attract and retain the best talent, as well as supporting people...

Designing And Delivering Effective Workplace Experiences – A Practical Guide

This report sets out a step-by-step process for defining and creating workplace experiences that align with an organisation’s strategic business drivers, encapsulate i...

Decoding the workplace experience

The smell, noise and temperature of the working environment are among the main factors that influence employees’ experiences of the workplace and can impact productivi...

Keeping Shop Doors Open In An Online-World

With the rise of online shopping, traditional retail and leisure centres have to work harder to create dynamic, exciting experiences that make customers want to return.

Driving Commercial Value With Lessons From The Consumer World

A business’ most important asset is its people. From top strategic decision makers to support teams, successful organisations rely on attracting and retaining the best...

Workplaces By Design: Learning From The Consumer World

We turn to the consumer world to learn practices from excellent customer experiences: as consumers we expect choice and services that are closely tailored to our needs.

Using Facilities Management To Harness Engagement, Productivity And Loyalty In The Workplace

The role facilities management teams play in influencing the experience and productivity of those that use these buildings

Understanding the science behind effective workplaces

Over the past 20 years the workplace industry in the UK has been fixated on improving asset efficiency. But somewhere along the line, we forgot about the impact this h...

Six Ways Environmental Factors Can Influence Employee Performance

Cognitive performance can be influenced by hundreds of factors and scientific research has only really begun to scratch the surface in understanding how these factors ...

Nine Ways Customer Experience Impacts Consumer Behaviour

The science of the customer experience – nine ways it impacts consumer behaviour

Buildings Matter, But People Matter More

Creating environments that harness knowledge and creativity and which also respond to people on a human level is vital to commercial success.

A Guide To Improving Employee Productivity Through The Workplace Environment

Changing expectations: what people want from the buildings of the future?

What Part Does Culture Play In Creating Productive Workplaces?

Remote working, flexible hours, collaborative work spaces and technologies such as online conferencing are all supposed to make our working lives more productive. But ...

Using The Workplace To Support Employee Wellbeing

The physical work space around us is often seen as a purely functional space. But what if we could turn this space into a tool that supports productivity, engagement l...

The Role Of Measurement And Data In The Workplace Experience

The use of measurement and data in delivering effective workplaces.

The Workplace Advantage – Thoughts On The Stoddart Review

The Stoddart Review is a UK-wide study that has recently been launched and looks at the role working environments play in organisational and UK productivity.

The Changing Face Of Facilities Management In The Workplace

Across all industries, businesses have recognised that there is a direct link between an employees’ experience of the workplace and their performance and productivity.

The science series

Interserve launches its two-year research programme to better understand the best available science and practices associated with designing and delivering excellence in workplace experiences.

REPORT 1: the science behind effective workplace experiences

REPORT 2: Decoding the workplace experience

REPORT 3: Designing and delivering effective workplace experiences

REPORT 4: Designing for workplace consumers - learning from excellent customer experience

report 5: optimising performance - defining, designing, maintaining and evolving workplace experiences

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