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Latest Insight

    Local government

Explore our Latest Insight for further blogs, videos and research.

Nine Ways Customer Experience Impacts Consumer Behaviour

The science of the customer experience – nine ways it impacts consumer behaviour

Keep Your Eyes Wide Open – Security Threats In The Retail Industry

Keep your eyes wide open - security threats in the retail industry

The Future Of Innovation In The Facilities Management Industry

There is the potential to deliver a lot of benefits through the correct use of smart technology. However we have to ask ourselves whether technology will drive efficie...

Rehabilitating prisoners leaving custody

The Government’s Transforming Rehabilitation programme introduced new arrangements for the provision of resettlement services for all prisoners leaving custody.

An innovative approach to reduce re-offending

The Transforming Rehabilitation agenda has enabled the private sector to invest in new ways to address the high levels of re-offending.

Inspiring The Next Generation Of Engineers

Engineering has an image problem among young people today and we need to fix it.

Why Women In The Criminal Justice System Should Be Treated Differently

When it comes to the criminal justice system, the needs of women are different to men and need to be addressed in a different way.

Putting Customers In The Driving Seat

Customer experience is an opportunity to differentiate; to be seen not just for the things you do, but how you go about doing them.

Decoding the workplace experience

The smell, noise and temperature of the working environment are among the main factors that influence employees’ experiences of the workplace and can impact productivi...

Aston Webb Student Hub, University of Birmingham

Extensive renovation and refurbishment of a Grade II* listed building located in the heart of the University’s busy Edgbaston Campus.

Council Own Build II Passivhaus Residences

Delivery of 14, three-bedroom affordable homes to Passivhaus standard under Exeter City Council’s COB II initiative. Includes two fully wheelchair-accessible properties.

Cockington Primary School single-storey extension

Expansion of teaching facilities for primary school pupils in Torquay.