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Press Release

'Business as usual' for facilities and estates management at local NHS Trusts

by Interserve Press Office | Mar 04, 2013

A ground-breaking contract signed by Leicester, Leicestershire and Rutland NHS Trusts with international support services and construction group, Interserve, begins today (1 March 2013).

It is the first time the Trusts have joined together to manage facilities and estates services across all local NHS services, including health centres, hospitals and community services. Around 2,000 staff have transferred to Interserve from the NHS Trusts and their suppliers.

Maria Kitching, strategic account director at Interserve commented: "We have been working with the Trusts and incumbent suppliers since we were announced as the preferred bidder to ensure patients, visitors and staff benefit from a seamless transition of services. This is the first step in a process to improve services and support the Trusts in achieving their wider estates and facilities goals. However our first and most important job is to ensure that services are delivered to the same high-standards and that can't be done without the support of the employees transferring to our business."

Other improvements from day one will be a single point of contact for facilities and estates management services across all NHS Trust properties through the Customer Service Centre. New patient catering services are being introduced at the Leicester General Hospital and cleaning is being improved through the introduction of microfibre cleaning at the Leicester General Hospital.

Leicestershire Partnership NHS Trust, University Hospitals of Leicester NHS Trust and the Leicester City, Leicestershire County and Rutland Primary Care Trust Cluster signed the seven-year agreement with Interserve in December 2012.

Sue Bishop, Director of Finance for the Leicester City, Leicestershire County and Rutland PCT Cluster, who chairs the Programme Board which has led these developments, said:

"A key difference with this agreement is that we have brought together the needs of patients and staff right across the NHS, giving greater scope for consistency, quality and efficiency of the services, as well as providing value for money.

"We will also be working closely with Interserve on transforming and updating our facilities, so that for the first time, developments in clinical services will be matched with developments in the facilities which help to deliver them."

The contract, which is worth around £300 million, will support the improvement of the buildings and facilities used to deliver NHS services to thousands of patients every day, as well as significant savings for the NHS.
Interserve will be responsible for delivering facilities management services to the Trusts, including catering, cleaning, maintenance and security across more than 550 NHS buildings and properties, totaling 490,000 sq m and nearly 3,100 beds. The contract also includes a new partnership with Interserve to make the best use of the NHS buildings and estate and support the NHS in delivering major modernisation projects.


Notes to editors:

The contract was signed with Interserve on 21 December 2012, following an extensive public procurement process.

The contract is in two parts – the first is the delivery of the estates and facilities management services including catering, portering, security and maintenance to the local NHS Trusts. The second is the development of and investment in NHS buildings and facilities to modernise and transform the NHS estate to meet the needs of clinical services. The contract has a maximum value of £700 million over seven years.

For further information, please contact:

Contact for the NHS
Rachel Webster
Communications Lead: 07825 267 715

Contacts for Interserve

Nigel Charlesworth
Corporate Communications: 0118 9602 332 / 07824 482 585

Emma Hemmings | Jane Woods 01785 255146 |

About Interserve

Interserve's vision is to redefine the future for people and places. It is one of the world's foremost support services and construction companies, operating in the public and private sectors in the UK and internationally, offering advice, design, construction, equipment and facilities management services. Interserve is based in the UK and is listed in the FTSE 250 index. The Group employees some 50,000 people worldwide and in 2011 generated a gross revenue of £2.3 billion.

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