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Press Release

Interserve ranked in Business in the Community’s 2016 Corporate Responsibility Index

by Interserve Press Office | Apr 19, 2016

Interserve ranked in Business in the Community’s 2016 Corporate Responsibility IndexInterserve has been listed in Business in the Community’s annual Corporate Responsibility Index (CR Index).

The CR Index helps businesses to assess how successfully they are integrating responsible business practice into their operations by assessing factors ranging from a company’s culture and values to its environmental impact and transparency over pay policies.  

Interserve achieved a score of 3 stars, which means the Group has:

  • Developed and implemented procedures to ensure that our employees live up to company standards of business behaviour
  • Linked remuneration or bonus systems to senior managers and Board members’ CR objectives and targets
  • Take into account social and environmental issues when making strategic business decisions such as investments, downsizing, research and development, selection of business partners, and selecting pension fund providers
  • Provides relevant CR training for employees, senior managers and Board members
  • Developed specific and measurable  targets for some but not all performance areas
  • Demonstrated 1-2 years of performance improvement across several performance impact areas

The 2016 CR Index is published as part of Responsible Business Week (18-22 April 2016 #RBWeek) an annual campaign to inspire and more businesses to take action which creates positive change in society – while raising awareness of the action business is taking.

2016 CR Index data reinforces the importance of the leadership when integrating responsible business practice into operations. Over half of participants have formally assessed the skills required of their board, compared to just 10 per cent two years ago, while 90 per cent of firms provide training for leaders to help them shape businesses that will grow sustainably. Companies are also recognising the wider impact of their supply chain with four in five setting targets that suppliers must adhere to and three in four providing support to help suppliers meet these targets. The  average score of the CR Index has remained high at 90 per cent demonstrating the continued relevance of corporate responsibility to business operations.

Tim Haywood, Interserve’s Group Finance Director and Head of Sustainability, said:

“At Interserve, sustainability shapes every aspect of how we operate, as we continue to demonstrate that we value more than just money. We are therefore delighted to have increased our CR Index score from two stars to three, following our first year on the Index. This highlights the progress we have made in integrating responsible business practices into all of our decision making, as we work towards creating a fairer society and more sustainable future.”

Stephen Howard, Chief Executive, Business in the Community said:

“Genuine responsible business starts in the engine room of companies. It’s about how companies translate their values into behaviour and decision making, create the right culture and drive societal and economic value in the process. The CR Index helps companies take an depth look at their business from the inside out and it’s encouraging to see companies increasingly integrated responsible business into business at all levels. This year’s Index also reinforces the opportunity companies have to think much longer term to address pressing issues such as climate change. I congratulate Interserve for achieving its ranking and look forward to working together to create a fairer society and a more sustainable future.”

For further information about the 2016 CR Index including the full list of participating companies, please visit

- ENDS -

For more information about Interserve please contact:

Rhys Jones, Group PR Manager, +44 (0) 118 9602285

Michael Kinirons, CNC, +44 (0) 203 219 8816

For more information about Business in the Community or the CR Index contact:

Ochuko Adekoya, T: 020 7566 8758; M: 07921 941 536 

Notes to Editors

About Interserve

Interserve is one of the world’s foremost support services and construction companies. Our vision is to redefine the future for people and places. Everything we do is shaped by our core values. We are a successful, growing, international business: a leader in innovative and sustainable outcomes for our clients and a great place to work for our people. We offer advice, design, construction, equipment, facilities management and frontline public services. We are headquartered in the UK and listed in the FTSE 250 index. We have gross revenues of £3.6 billion and a workforce of circa 80,000 people worldwide.

For Interserve news follow: @interservenews

About Business in the Community

Business in the Community is the Prince’s Responsible Business Network. Our members work together to tackle a wide range of issues that are essential to building a fairer society and a more sustainable future.

We are a business-led, issue focused charity with more than 30 years’ experience of mobilising business. We engage thousands of businesses through our programmes driven by our core membership of over 800 organisations from small enterprises to global corporations.


About the CR Index

Business in the Community's CR Index is the UK’s leading voluntary benchmark of corporate responsibility. It has been run by Business in the Community since 2002, providing businesses with a robust framework to systematically measure, manage and integrate responsible business practice into mainstream business strategy and operations. It also allows businesses to benchmark against competitors and to transparently communicate progress to stakeholders.  

The CR Index is evidence based where participants are asked to provide relevant evidence as part of their submission which is validated by Business in the Community’s expert reviewers.  

Results and good practices as well as performance of the 43 public participants to the 2016 CR Index will be shared during Responsible Business Week on the 19th April on the 2016 Insights report published on BITC website.

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