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Press Release

Interserve secures account extension with East Midlands Trains

by Interserve Press Office | May 09, 2016

East Midlands Trains contract extensionInternational support services and construction group Interserve has won a two-year account extension to provide facilities services for East Midlands Trains (EMT), part of Stagecoach Group.

Interserve, which has delivered facilities management services for the group since 2012, will continue to provide cleaning services for seven EMT offices and 13 stations as well as trains, including in-transit cleaning, mobile deep cleaning and turnaround cleaning, until March 2018.  

Interserve will work in partnership with EMT to meet key customer-centric targets, ensuring that the environment for passengers continues to meet high standards.

Based in Derby, EMT operates high-speed services to and from London, as well as regional train services in the East Midlands and South Yorkshire.  

Kevin Murgatroyd, sector director for transport at Interserve, said:

“Transport is a key area of growth for Interserve, and we’re delighted that East Midlands Trains has decided to renew our partnership. We have a strong presence in the rail industry and our dedicated division has a proven ability to safely and efficiently deliver a wide range of services across the specialist sector.   

“We have worked closely with EMT over the last three years to deliver the best possible customer experience. We encourage our employees to behave as an extension of the operator’s teams – continually focusing on the needs of passengers to ensure our standards evolve in line with changing customer needs and increasing passenger numbers.”

Bob Mercer, procurement manager at East Midlands Trains, commented:

“Interserve understands the challenges that we face as a sector and strives to work with us to find solutions. Its approach to delivering an EMT-specific passenger experience is a key differentiator in service delivery.

“The team at Interserve has been a pleasure to work with and we look forward to continuing our relationship with them over the coming years.”

– Ends –

For further information about Interserve, please contact:

Tom Short / Stephanie Byrne; Camargue

020 7636 7366;

Rhys Jones, Group PR Manager, Interserve

01189 60 2285

About Interserve

Interserve is one of the world’s foremost support services and construction companies. Our vision is to redefine the future for people and places. Everything we do is shaped by our core values. We are a successful, growing, international business: a leader in innovative and sustainable outcomes for our clients and a great place to work for our people. We offer advice, design, construction, equipment, facilities management and frontline public services. We are headquartered in the UK and listed in the FTSE 250 index. We have gross revenues of £3.6 billion and a workforce of circa 80,000 people worldwide.


For Interserve news follow: @interservenews

For facilities management updates follow: @INT_FM

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