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Press Release

Interserve makes further progress towards 2020 sustainability targets

by Interserve Press Office | Jun 22, 2016

Interserve sustaianability report 2016

Interserve, the FTSE-listed international support services and construction group, has today published its annual report on the progress made against its sustainability targets, following the launch of its SustainAbilities plan in 2013. The report highlights that, during the year the company:

  • Demonstrated it is possible to grow revenues while cutting carbon emissions, with absolute carbon emissions down 3.2% and a 19% reduction in carbon intensity
  • Increased total community investment to £1.6 million – equivalent to 1.4% of pre-tax profits
  • Reduced construction waste by 21% and fuel consumption by 10% across global operations through focus on resource efficiency
  • Grew employee volunteer days to 3,200, with 5% of the total workforce volunteering in 2015
  • Provided 2,178 work experience placements for school children, 477 apprentices and graduates on programmes - up 49% year-on-year
  • Supported small and medium-sized enterprises (SMEs) with 64% of UK supply chain spend going to SMEs

SustainAbilities is a comprehensive, business-wide sustainability plan, which sets out ambitious targets for 2020 and ultimately is helping Interserve to manage risk in its operations and to increase opportunities for profitable growth now and in the future.

This report provides the third set of performance data to compare with the 2013 baseline. It demonstrates positive progress across many areas including a reduction in the company’s environmental impact, with Interserve having avoided the use of 45,000 tonnes of waste; improved sourcing of sustainable products and reduced fuel consumption through investing in more energy efficient site cabins; the use of innovative technologies and more efficient vehicles.

As Interserve has become more active in the delivery of front-line public services across areas such as justice and healthcare, the business now provides more opportunities and social value than ever before. In 2015 Interserve supported 7,000 young people onto apprenticeship programmes through our skills business, and reached 57,000 UK students by offering information, advice and guidance on careers. The company has also demonstrated its commitment to investing in the skills of its global workforce with over 131,000 training days (52,109 in 2014) provided during the year.

Our commitment to supporting local communities and businesses generating social value has seen the company’s percentage spend with small to medium-sized enterprises rise to 64% (61% in 2014), while community investment increased to £1.6 million (£1.2 million in 2014). This includes our sponsorship of Business in the Community’s social enterprise support programme (ARC) in Yorkshire.

We demonstrated our credentials as a business committed to ethics, transparency and trust by signing half our global supply chain up to a sustainability code of conduct, which encompasses issues such as equality, diversity and human rights, and the provision of skills development and training.

We also reinforced our place in the circular economy by extending the lives of our customers’ buildings and equipment by providing efficient maintenance, repair and upgrade services; helping clients cut costs through reducing waste and carbon emissions.

Although there are many successes to report in 2015, the SustainAbilities programme continues to address challenging issues and has set out many ambitious targets for the company up to 2020.

Tim Haywood, Group Finance Director and Head of Sustainability said:

“In 2015, SustainAbilities has become more embedded in the way we do business and how we behave. This alignment with our ‘business-as-usual’ practices was recognised this year when we received the PLC Award for ‘Achievement in Sustainability’.

“Interserve’s third annual SustainAbilities progress report showcases our extensive achievements in reducing our environmental impact, investing in skills and creating social value. The report reflects the emphasis that our business places on creating opportunities for people, whether this is through apprenticeships, work placements and trainee programmes or by spending more with small and medium-sized businesses.

We made significant progress across a number of areas in 2015 but we know there is more work to do as we progress towards our future targets. As a business that has evolved - through acquisitions and the scope of services we provide - in the years since we set our initial SustainAbilities goals, we will be reviewing the plan over the next year to ensure our goals continue to reflect the changing face of the business and the sectors in which we operate.”

Read an article from Tim Haywood on the report here.

 – Ends –

For further information please contact:

Rhys Jones, Interserve  ;+44 (0)1189 60 2285  

Riku Heikkila, CNC Communications; +44 (0)2032 19 8812

Notes to Editors

  1. View Interserve’s 2015 SustainAbilities Progress Update here
  2. To find out more about the targets that have been set and the long-term aims of the plan, please visit the Interserve SustainAbilities hub at

About Interserve

Interserve is one of the world’s foremost support services and construction companies. Our vision is to redefine the future for people and places. Everything we do is shaped by our core values. We are a successful, growing, international business: a leader in innovative and sustainable outcomes for our clients and a great place to work for our people. We offer advice, design, construction, equipment, facilities management and frontline public services. Headquartered in the UK and FTSE listed, we have gross revenues of £3.6 billion and a workforce of circa 80,000 people worldwide.


 For all news follow: @interservenews

About SustainAbilities

The SustainAbilities plan sets out 48 ambitious targets phased between 2014 and 2020. The targets will be rigorously measured and the approach to reporting performance will reflect the ‘capitals’ approach. Interserve has joined 90 other businesses in the International Integrated Reporting Council’s (IIRC) Pilot Programme to further advance communication of value-relevant sustainability information to investors and stakeholders. 

SustainAbilities is focused around achieving five broad outcomes that will define how Interserve does business. These outcomes are to:

  • Create places that benefit people
  • Deliver public service in the public interest
  • Build more skills and more opportunities
  • Generate a positive environmental impact
  • Achieve sustainable growth

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