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The Perception

    The Perception

Your image elevated.



The Perception logo



Introducing a unique depth of professionalism and innovation to the corporate customer and visitor experience.

info@theperception.co.uk
020 7332 2702


The Perception, powered by Interserve, is embracing the entire corporate customer and visitor experience. We challenge and change perceptions of what front of house offers. We take the time to understand our customers' business, brand and building to develop a unique solution tailored to each address, exploiting the latest technology to break out from behind the reception desk.

We make it our mission to own each building's personality, delivering world-class service standards.

With support of Interserve's considerable resources and its transformative commitment to sustainability and ingenuity at work, we offer an individual focus with a collective strength that offers greater benefits to our customers every day.



The Perception facts

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WHY THE PERCEPTION?

By investing first in great people and then supporting them with innovative management systems, we are elevating our customers' professional image by delivering flawless customer experience solutions. Powered by Interserve, our range and depth of experience across the commercial world has provided us with the insights to look beyond today and the everyday to develop solutions based on our client’s environment, brand, business performance and reputation.

READ OUR BROCHURE

 

Creating professional and innovative corporate customer experiences

WATCH OUR BRAND VIDEO


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EXPERIENCE. THAT'S THE DIFFERENCE.

Our flawless customer experience solutions achieve a level of excellence guaranteed to elevate any professional image. Our solutions integrate seamlessly with business operations, and add that extra touch of style for our customers’ people and visitors.

Balancing professionalism, discretion and sophistication ensures we deliver the finest visitor management and building user experience.


The Perception - front of house

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A welcome professionalism.

Elevating each customer’s image as well as their business performance, brand and reputation is about more than just delivering a service. It’s the smallest details that make the biggest difference.

Each building and each customer is unique. And so are our service solutions.

Front of house

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SERVICES

Our professionalism and innovation are shaping the corporate customer and visitor experience in new ways. We are challenging and changing the perception that front of house is little more than meet and greet. To us it shapes the whole customer experience.

A customised menu of concierge and lifestyle management services flawlessly delivered to support our customers every day.

We are working with customers across London to enhance the professional welcome provided at every touch point.

A flawless suite of the little extras that are guaranteed to enhance the beauty of interior spaces.

It’s our mission to own the personality of each building we support, delivering world-class standards to elevate our customers’ image.

Our central London training academy offers customised experiential training to take service delivery from adequate to exceptional.

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we invest in the best.

Our people are ambassadors for our customers and for our brand. We invest in the best, so you always get the best. Through our own training academy we find, train and reward our people, ensuring we retain the best, to deliver better at every touch point.

RIGHT PEOPLE, RIGHT PLACE, RIGHT TIME.

The Perception - recruit the best people

At every level of our service, it’s our people that make the difference. We select, train, invest in and support the very best people to ensure we deliver the very best services, every day, for every customer, visitor and guest.

We employ our people based on key competencies, values, attitude, passion for service delivery and attention to detail. And our philosophy identifies the profiles of individuals that best fit our service ethos.

 

NURTURING LIMITLESS PASSION.

Our focus is to have the most engaged people delivering the best possible customer experience. Once we’ve recruited the right people, we invest in training them to the highest levels, and evolve this to support individual career development. Our People Excellence Process – a framework to support our people through their career journey – provides a full welcome, six-month structured induction, site-specific training and coaching, as well as both personal and professional development opportunities.

All this is supported by our training academy in the Docklands, London where we facilitate industry leading training to best practice standards. Our training academy delivers both technical and soft skills, and also delivers training packages tailored to our customers’ needs.

We are empowering our people with confidence through an awareness and understanding of the environment they are working in, allowing our people to really shine when it matters – as the face of our customers’ business.



DELIVERING THE BEST SERVICE STARTS WITH RECRUITING THE BEST PEOPLE

Visit Interserve's Careers centre to find out what available roles will suit you, or call us on 0333 207 4211.
The Perception

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INDUSTRY RECOGNITION

Recognised qualifications, awards and accreditations not only display our ability to shape the corporate customer experience, they also empower our customers with the understanding that we are committed to delivering world-class service standards.

BIFM corporate member

BRITISH INSTITUTE OF FACILITIES MANAGEMENT

BIFM

To better support improved facilities management, The Perception is a corporate member of the British Institute of Facilities Management.

ISO-IEC27001

ISO:27001 INFORMATION SECURITY MANAGEMENT SYSTEM

United Kingdom Accreditation Service

Our ISO 27001 information security management accreditation means we have robust systems in place to protect your data, and includes all aspects of IT governance, information handling, data protection and privacy related management work.

BSC member
BRITISH SAFETY COUNCIL MEMBER

British Safety Council (BSC)


The Perception is a member of the British Safety Council to further strengthen its commitment to health, safety and environmental best practice.

SafeContractor

safe contractor approved

Safe Contractor


Knightsbridge Guarding is Safe Contractor accredited following a review and audit of its health and safety policies, procedures and documentation.

Contractors health & safety assessment scheme

CONTRACTORs health & safety assessment scheme

(CHAS)

Accredited by CHAS, Knightsbridge Guarding is a health and safety compliant accredited supplier.

RoSPA member

ROSPA member

The Royal Society for the prevention of accidents

The Perception is committed to saving lives and reducing injuries.

BSI ISO14001
ISO14001 ENVIRONMENTAL MANAGEMENT SYSTEM

The British Standards Institution

Accredited under ISO14001, The Perception is committed to reducing its environmental impact by reducing harmful effects on the environment.

BSI ISO18001

ISO:18001 OHSAS 

The British Standards Institution

The Perception is accredited for its occupational health and safety management systems.


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