Our focus is to have the most engaged people delivering the best possible customer experience. Once we’ve recruited the right people, we invest in training them to the highest levels, and evolve this to support individual career development. Our People Excellence Process – a framework to support our people through their career journey – provides a full welcome, six-month structured induction, site-specific training and coaching, as well as both personal and professional development opportunities.
All this is supported by our training academy in the Docklands, London where we facilitate industry leading training to best practice standards. Our training academy delivers both technical and soft skills, and also delivers training packages tailored to our customers’ needs.
We are empowering our people with confidence through an awareness and understanding of the environment they are working in, allowing our people to really shine when it matters – as the face of our customers’ business.